James Van Poolen Named the National HDI Analyst of the Year

Van Poolen

A support analyst who helps provide technical services throughout campus has been named the National HDI Analyst of the Year. James Van Poolen, 31, who has worked at Pitt’s Financial Information Systems for two and a half years, won a national competition for his understanding of industry standards and his commitment to excellent service. Van Poolen and his colleagues support more than 750 customers and respond to more than 500 requests for IT help across campus every month. He accepted his award at a national competition in Washington D.C.